All orders will ship within
24 - 48 hours, sometimes longer if a fresh batch needs to be made. Credit
card payments are processed using a secure server and we do not store them.
Payments through Paypal are also secure and Paypal is free to use.
To place an order over the phone
please call 1-888-575-2183. Please be aware of the time difference,
as we are Pacific Standard Time. Our store hours are 8AM - 5PM Monday
through Friday.
Please allow 7-10 days for your
order to arrive. It will usually arrive quicker than this.
Shipping and Handling Information
Our shipping and handling rates
for the Continental United States are as follows:
If order totals:
$0 - $20.00
$20.01 - $50.00
$50.01 - $75.00
$75.01 - $100.00
$100.01 & over |
Add to subtotal:
$5.95
$7.55
$8.95
$9.95
$10.95 |
UPS Requested Shipments
There is now an extra $3.00 charge
to be added to the above shipping charges for using UPS. We are sorry for
this price increase but due to the increases by UPS they are no longer
comparable to USPS rates, which is what we base our shipping chart (above)
on.
International shipping - We
do not offer International sales, although we DO ship to Canada.
All packages shipped to Canada will go via US Postal Service International
First Class mail which takes approximately 10-12 business days to arrive.
Priority shipping rates to Canada have increased too high to make this
the automatic option for our Canadian customers. If you prefer to get your
package quicker by using Priority International then please let us know
and we will add the extra postage necessary to ship your package that way.
APO Shipping - We do
ship to APO addresses.
You may request Overnight and
2-Day
Shipments within the Continental U.S. Extra shipping costs will
be incurred. You can contact us for these rates or we will notify you through
email. When contacting us for a shipping price inquiry please include your
destination zip code and what you are ordering to help us figure out the
rate.
Store Hours
We are open for business and phone
calls Monday through Friday, 9AM - 5PM Pacific Standard Time.
RETURN
POLICY
Satisfaction is guaranteed! If you
are not happy with your purchase, return the item within 15 days of receipt
and we will send you a refund for the purchase price minus the shipping.
Please call before returning the item to get a return authorization.
Our toll free number is 1-888-575-2183.
All damage and shortage claims must
be made within 7 days of receiving shipment.
ECOLOGY
We are concerned with the quality
of the environment and sometimes may pack your order using recycled boxes
and packing materials. Since we started business in 2002 we have never
purchased packing materials, instead we collect unwanted clean packing
peanuts and other packing materials from local businesses and reuse them.
PRICING
All listed prices are subject to
change without notice.
PRIVACY
POLICY:
Your private information is secure
with us. All information gathered by Natural Family Botanicals is kept
strictly confidential and will not be distributed to any company or individual
EVER. We use a totally secure server that will encrypt your credit card
and other private information. We also keep your shipping and billing information
private and secure. Our main goal is to make sure that your order gets
processed and delivered to you correctly and in the most timely manner
possible. We may occasionally send you our sales notices and new product
information. If you need to change anything about your order, i.e. where
we'll be shipping it to, phone number, etc. please E-mail Us or call 1-888-575-2183.
Any general questions will be answered as soon as possible!
Click
here to email us!
Thank you!
Tony and Kelly Frohnauer
Owners, Natural Family Botanicals
Order toll free at 1-888-575-2183
(Our toll free number does not work
from Canada so please use 1-541-474-2183)
Simple Goodness for Your Skin
Soaps
PRODUCTS
